Our customers say...
"Thank you so much for your speedy turn around...I have (my order) ready to ship tomorrow morning and it really makes the project board look complete. Thank you! I will pass your cards along to others."
--Sherry M.
Frequently Asked Questions
- What types of items can you embroider?
- Hillshire Station can embroider pretty much anything– as long as it fits onto our machines:
- Flat items
- Totes & bags
- Caps & hats
- How do I place an order?
- Since each of our products is custom made to your specifications we do not have an online shopping cart. To place an order, please contact us via email or call us at 630-321-0289. We can email sample designs and fonts so that you can “view” what your font and color choices will look like. Orders are shipped once payment is received.
- What types of payment do you accept?
- We accept Visa, Mastercard, Discover, Cash & Checks
- Can you ship?
- Yes, for an additional cost, we can ship in the US and internationally.
- Most single items ship in the US for under $10.
- What are your hours of operation?
- Tuesday & Thursday 9am – 3pm
- All other times are by appointment
- Can I place a rush orders?
- Yes, rush orders are subject to a surcharge of 20%
- Do you have a minimum order amount?
- We have an $8 minimum order on embroidery designs, regardless of listed price, on items not purchased from Hillshire Station.
- Turnaround time?
- Our turnaround time is approximately one week once an order has been confirmed.
- Please note that turnaround times can be slightly longer at "back to school" time and around holidays.
- Return Policy?
- Personalized items are non-returnable except for defect or error.
